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Service and Support

Control Panel Documentation:

• User Guide for H-SPHERE Control Panel ( HTML | PDF | ZIP )

Knowledge Base:

Blizzard Media has an extensive knowledge base that may contain the answer to your question.

Top 5 Articles

How to I obtain SSH access? In order to obtain ssh access to the Blizzard Media network you must provide a government issued ID (drivers license, passport, etc...) with a photo and the same address information ...... Last Update: 2008-02-17 Views: 3

What steps should I take to optimize my site for search engines? Search engine optimization is more of an art than anything else. I believe it borders on the line of magic. There are many steps you can take to help your rankings ...... Last Update: 2008-02-17 Views: 2

How do I setup my Symfony project? Once you have obtained a hosting account it is very simple to setup a Symfony project (http://www.symfony-project.com/) if you so desire. Blizzard Media has already installed all of the Symfony software ...... Last Update: 2008-07-13 Views: 2

How do I change my email password? Navigate to the change mailbox password site. Enter your email address. Enter your old password. Enter your new password. When you click on the "change" button your password will be ...... Last Update: 2008-02-17 Views: 2

What is the address of the database server? To find the address of the database server available to your site follow these steps: Login to your control panel. Click on either the "MySQL Server" or "PgSQL Server" icon. The host ...... Last Update: 2008-02-17 Views: 2

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Wiki:

Check out our wiki that contains content that other customers as well as Blizzard Media staff have contributed covering a wide variety of topics about hosting with Blizzard Media.

Submit a Ticket:

We support our customers with an Online Trouble Ticket System. This way the details of your requests can be tracked in a format that you and our support team can both benefit from. If you have a support issue or request of any kind, first log into your control panel, then scroll down all the way to the bottom and enter a ticket into our Trouble Ticket System. Most incidents are handled immediately or within a few hours. On rare occasions will an incident take more than 24 hours and in those cases you will be notified well in advance.